ZKS Refund & Shipping Policies

At ZKS Karate, we aim to deliver your order as quickly and smoothly as possible. Please review the details below:

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Shipping Policy

Order Processing

• Orders are processed within 2 Weeks.

• You’ll receive a confirmation email with tracking info when your order ships.

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Shipping Options & Costs

• Standard Shipping

• Free Shipping for orders over £50

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Shipping costs are calculated at checkout based on your location and order size.

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Local Pickup (Free)

You can pick up your order from our dojo:

• Location: CHOOSE YOUR ZKS KARATE CLASS AT CHECKOUT

• Pickup Hours: AFTER CLASS

• Wait for a “Ready for Pickup” email before collecting

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International Shipping

We currently do not offer international shipping. Contact us at zoeskarateschool@gmail.com for special requests.

 

Refund & Exchange Policy

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We want you to be 100% happy with your purchase. Here's how refunds and exchanges work:

Returns

You can request a return within 14 days of receiving your item if:

• It’s unused, in original packaging, and in resellable condition

• You have proof of purchase

 

Non-Returnable Items

• Custom gear (e.g., personalised items)

• Gift cards

• Clearance/sale items (unless damaged)

 

How to Start a Return

Email [Insert email] with:

• Your name & order number

• Reason for return

• Photo (if item is damaged or incorrect)

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If approved, send the item to: ADDRESS PROVIDED ONCE RETURN AGREED
Customer pays return shipping unless the item was defective or incorrect.

Alternatively bring your item back to your next class.

 

Refunds

• We’ll notify you when your return is received and inspected.

• If approved, your refund will go back to your original payment method within 7–10 business days.

 

Exchanges

Need a different size or replacement for a damaged item? Email us to arrange an exchange.